Services & Support

Maximising the ‘uptime’ of clinical facilities.

AHS recognise the increasing demands of this requirement, and prides itself on having the dedicated expertise to deliver the necessary consistent quality support for clinical and infrastructure products.

Specialist Support

We specialise in multi-vendor Maintenance and repair support which meets the challenges and demands of these critical areas. A range of service contract options are available from cover on a single piece of equipment through to a single theatre environment from plant room (IPS/UPS/AHU) to point of use (pendants, surgical lighting, operating tables, UCV and OR integration) giving you the assurance that your theatre is fully operational at all times.

Availabilty

To ensure equipment `uptime` is maximised, AHS through our national network of fully trained field based engineers, can respond rapidly 24/7 and 365 days a year in the event of a reactive product fault.

Routine Maintenance

AHS recommends that all equipment is maintained in order to provide optimum performance and quality of use. Knowing that your equipment is being regularly and professionally maintained at the correct service intervals and to the highest standard gives you peace of mind that your equipment will operate within manufacturers specifications at all times.

Maintenance Contracts

AHS can manage your maintenance expectations with a variety of Planned Preventative Maintenance (PPM) packages. This enables you to monitor and control the costs of your equipment over a determined timeframe optimising its value through uptime and utilisation in addition to reducing unexpected in the event of unexpected reactive maintenance.

The AHS Maintenance suite of products encompasses:

  • ISOLATED POWER SUPPLIES
  • UNINTERRUPTIBLE POWER SUPPLIES
  • THEATRE CONTROL PANELS
  • PICTURE ARCHIVING and COMMUNICATION SYSTEMS
  • PENDANTS
  • OP-TABLES
  • OP-LIGHTS
  • EXAM-LIGHTS
  • UCV
  • OR INTEGRATION PLATFORM

Integration and analytics platforms which provides the opportunity to consolidate your maintenance support requirements within one Managed Asset Contract with a single point of contact.

Spare Parts

AHS only provide and install components specified by the manufacturer. Incorrectly rated or non approved parts may result in reduced functionality and product lifetime.

Relationship Partner

All maintenance contracts are supported by a dedicated Customer Relationship Manager providing access to a 24 hour telephone support service 365 days a year. This enables us to implement bespoke maintenance packages to address your needs.

Objective

Our aim is to remove the complexity and any areas of uncertainty in these critical environments and provide you with a fully functional and compliant integrated solution.

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